Feedback & Complaints
We Want to Hear From You
Your feedback helps us improve. If something isn't right, we want to know — and we'll take it seriously.
Before You Publish This Page
This is a starting draft. Please have your final complaints process reviewed against the NDIS Practice Standards and your organisation's registered policies before publishing, to make sure timelines and escalation steps are accurate.
How to Give Feedback or Make a Complaint
You can share feedback or raise a complaint with us in any of the following ways:
- Email info@divinelivingservices.com.au
- Speak directly with your support worker, nurse, or coordinator
- Ask a family member, carer, or advocate to raise it on your behalf
What Happens Next
- We acknowledge your complaint within 2 business days.
- We investigate the matter fairly and thoroughly, keeping you informed along the way.
- We aim to resolve most complaints within 21 days, and will let you know if it will take longer.
- We follow up with you to make sure you're satisfied with the outcome.
Taking It Further
If you're not satisfied with how we've handled your complaint, or you'd prefer to raise it externally, you can contact the NDIS Quality and Safeguards Commission:
- Phone: 1800 035 544
- Website: ndiscommission.gov.au
Making a complaint will never affect the quality of support you receive from us.