Privacy Policy
Last updated: 9 August 2026
Before You Publish This Page
This is a starting draft, not final legal advice. Because this policy involves the collection of sensitive health and NDIS information, please have it reviewed by a qualified privacy or legal professional before it goes live, to make sure it fully reflects your actual data practices and current Australian Privacy Principles (APP) obligations.
1. Introduction
Divine Living Services Pty. Ltd. ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains how we collect, use, store, and disclose personal and health information.
2. Information We Collect
We may collect personal information including your name, contact details, date of birth, NDIS number, plan details, health and support needs, and emergency contact information. We collect this information directly from you, your family or carer, or your Support Coordinator or Plan Manager, with appropriate consent.
3. How We Use Your Information
- To assess your support needs and provide NDIS services
- To communicate with you, your family, and your Support Coordinator or Plan Manager
- To meet our legal and regulatory obligations as an NDIS provider
- To maintain accurate records of service delivery
4. Who We Share Information With
We may share your information with your NDIS Support Coordinator, Plan Manager, or other health professionals directly involved in your care, and with the NDIS Quality and Safeguards Commission where required by law. We do not sell your personal information.
5. How We Store and Protect Your Information
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, including secure storage systems and restricted staff access.
6. Your Rights
You have the right to access the personal information we hold about you and to request corrections. To make a request, contact us using the details below.
7. Contact Us
If you have questions about this policy or how your information is handled, contact us at info@divinelivingservices.com.au.